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Initially, CoSA contacted its Microsoft CRM software program developer, GrantVantage in Arlington, Virginia. The company manages several GrantVantage implementations for clients located throughout the U.S. via cloud technology.

GrantVantage wanted to ensure enhancements to the GrantVantage system met the specific needs of CoSA DHS without impacting other GrantVantage clients. This required a singular improvement layered onto an existing software program, and GrantVantage did not have the bandwidth to timely complete the task.

To assist their client, GrantVantage needed a firm with qualified expertise in CRM programming and an excellent track record of customer support.

After conferring with GrantVantage, TrinityTG met with subject matter experts from CoSA DHS to learn about their business processes in approving and managing grant disbursements and other related business processes. The goal for TrinityTG was to create new software that would mimic the City’s existing labor-intensive approval processes.

TrinityTG then began, under the guidance and supervision of partner, Sistema Technologies, to modify the GrantVantage Grant Management System.

One of the primary customizations developed by TrinityTG was virtual Routing Slip (RS) entity. The Routing Slips were created to guide users through the various approval processes and ensures their experience with the GrantVantage solution remains consistent with their existing processes. An RS is created for each user involved in the now automated DHS business processes. The RS record is used to indicate whether or not the DHS staffer has approved the item being reviewed.  Based on the reviewer’s decision, the system would either generate a new routing slip for the next reviewer in the process, expand or decrease the number of approvers and routing slips based on conditional logic, and send notifications to DHS staff and/or the agencies being reviewed, or end the routing slip process if the user disapproved

The new software went through numerous iterations, tests and revisions to ensure its durability and to validate that it met the client’s needs.

A significant challenge was where and how customization components would function and appear visually within the custom interface of the GrantVantage system. The DHS customizations needed to operate seamlessly with the GrantVantage system and at the same time not impact other GrantVantage customers using the same version of the GrantVantage software and TrinityTG’s expertise with CRM made this possible.

Throughout the process TrinityTG and partners provided a full complement of software development lifecycle services, including project management, business analysis, design, development, testing, training, data conversion and implementation support.

The company followed a project management-compliant methodology that closely resembles the project management requirements defined by California for medium to large scale projects. The new solution solved myriad issues for the City of San Antonio and its Department of Human Services.

The solution went live in February, 2019.