Organizational Change Management
When you decide to make that big step and seek out a new IT solution, you want to begin with the end in mind. Because change is a process, and not an event, you need to ask some crucial questions that address how the new technology, upon completion, will be accepted by the system’s current users. What benefit does a new process or new technology deliver if no one follows it? Implementing a technical solution is only part of the equation. Ensuring that employees embrace, adopt and proficiently use a technical solution is really where benefits are realized.
Organizational Change Management (OCM) is a results-oriented approach that ensures benefit realization by addressing one of the most critical elements: the people side of change.
We work with clients by addressing the human factor – an oftentimes overlooked, but critical element, of any successful technology initiative. Trinity Technology Group supports clients as they develop, actualize, and sustain long-term organizational changes for business improvements enabled by new technology.
We have a hands-on approach. We work with staff to not only ensure familiarity with the software, but also to clarify any changes to roles, responsibilities or processes. By providing support throughout the software development life cycle we increase both staff acceptance and overall operational productivity. When staff understand and engage in the change process, it results in increased performance, improved customer response, and effective service to clients.